FAQ
Our estimated processing time is 1-5 business days plus shipping time. All items are shipped via Australia Post, and you will receive a tracking number once your order is dispatched. If the wait time exceeds one week before shipping, we will contact you. Please allow extra time for custom orders. We cannot assume responsibility for issues during transit. Once you have your tracking number, contact Australia Post if your item is delayed, damaged, or lost. Shipping costs are calculated at checkout. Your crystals will be packed in environmentally friendly compostable packaging from Heaps Good Packaging.
Gemstones are unique and will differ from the item pictured unless specified as the "Pictured" piece. We ensure consistency in grading so your crystals will be of the same general size, quality, clarity, and color as ordered. Our gemstones are not man-made or artificially altered and may include natural features like fissures and inclusions. We do not process refunds for these features but will provide a solution if the item arrives broken. Contact us with a photo of the broken item, order number, and contact details within 7 days of receiving your purchase. We are happy to replace undamaged items that don't meet your expectations. The item must be returned in the same condition and packaging as when purchased or received, with an explanation, within 7 days from the purchase date. This will be judged on a case-by-case basis.
Ethical Crystals is based in the beautiful Sunshine Coast Hinterland in Queensland, Australia. We operate locally, attending markets and working with local Lapidary clubs. We love to support local businesses and would love to hear from you if you are an artist or business person interested in collaborating with us.
Yes, we plant trees! As an avid permaculturist, I commit a percentage of our profits to growing Native Australian Bushtucker trees on volunteer public land. This helps keep our area green and encourages people to enjoy Australian Native plants. Our latest project is a Bushtucker forest with Riparian repair at the Victory Squash Courts in Gympie. We are also in the process of adding more Blue Gum Eucalyptus trees to offset our carbon footprint. Feel free to visit and play a game of squash while you're there!