Shipping & Returns
Our Estimated processing time is 1-5 Buisness Days + Shipping time.
All our items are shipped via Australia Post and you will receive a shipping tracking number once your order has been dispatched.
If the wait time on your order exceeds one week before shipping, we will contact you to let you know as no one likes a long wait, however please allow extra time in the case of custom orders.
Please be aware that we cannot assume responsibility for any issues during transit. Once you have received your shipping number, please be in contact with Australia Post Via this link if you think your item is delayed, damaged or lost.
Shipping will be paid for by the buyer and calculated at checkout.
Return & Exchange Policy
Gemstones are unique formations, and will never be the same as another. Please be understanding that your gemstone will always differ from the item pictured unless otherwise specified. However, we try to ensure consistency in our grading so that your crystals will be of the same general size, quality, clarity and colour as that of which you ordered. Every piece is carefully selected with love and should arrive as described.
Our gemstones are not man-made or artificially altered and so may include fissures, fractures, inclusions, pockets, and all manner of amazing characteristics that make each gemstone so unique. Ethical Gemstones Sunshine Coast will not process refunds for any features of the crystal as listed above, however will provide a refund or replacement if the item is broken in transit or due to a manufacturing issue (in the case of jewellery). If this occurs, please contact us with a photo of your broken crystal or item, order number and your contact details within 7 days of receiving your purchase so we can arrange return postage to us, and a refund through your original payment method.
We are happy to replace undamaged items that don't meet your expectation. To be eligible for this, the item must be returned in the same condition and packaging as when it was purchased or received with an explanation, within 7 days from the purchase date - This will be judged on a case by case basis.